Privacy Policy

Welcome to Crown & Compass Travel. We are committed to respecting your privacy and protecting your personal data. This privacy policy explains how we collect, process, and safeguard your personal information when you use our website, enquire about our bespoke holidays, or book domestic and international tours with us.

Crown & Compass Travel is the data controller responsible for your personal data. We are headquartered in England, operating under the laws of the United Kingdom.

To provide our premium travel agency services, we must collect certain personal data. The types of data we may collect, use, and store include:

• Identity and Contact Data: Includes your full name, title, date of birth, postal address, email address, and telephone numbers.
• Travel and Identification Data: Includes passport details, frequent flyer numbers, emergency contacts, and known traveler profiles required for international bookings.
• Special Category Data: In some instances, we may need to collect information regarding your dietary requirements, accessibility needs, or medical conditions to ensure safe and comfortable travel arrangements.
• Financial Data: Includes payment card details and billing addresses, which are processed securely through our trusted payment partners.

We process your personal data primarily to fulfill our contract with you. This involves planning, booking, and managing your bespoke holiday packages and guided tours. Specifically, we use your data to:

• Secure reservations with airlines, hotels, transport providers, and local tour guides.
• Provide you with itineraries, travel updates, and necessary documentation.
• Manage payments, fees, and travel insurance details.
• Respond to your enquiries via our contact form or telephone.
• Comply with our legal and regulatory obligations, including customs and immigration requirements for international destinations.

Because we offer international travel packages, we frequently need to share your personal data with third-party service providers situated outside the United Kingdom (such as overseas hotels, destination management companies, and foreign border control agencies).

When we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by working exclusively with reputable travel partners and ensuring relevant safeguards are implemented in accordance with UK GDPR. We will never sell your personal data to third parties for marketing purposes.

Under data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data (commonly known as a "data subject access request").
• Request correction of any incomplete or inaccurate data we hold about you.
• Request erasure of your personal data where there is no good reason for us continuing to process it.
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request restriction of processing your personal data.

If you wish to exercise any of these rights, please contact us using the details below. We aim to respond to all legitimate requests within one calendar month.

If you have any questions about this Privacy Policy or our privacy practices, please contact our data compliance team: